Why Globe Broadband Sucks Big Time
For one whole year, I was stuck with Bayantel’s DSL service. It gave me frequent, almost regular, headaches — mainly slow and intermittent connection. I was paying good money for Bayantel’s rather expensive service (1,699 pesos for a 784 kpbs connection). I couldn’t wait, as you can imagine, for the one-year lock-in period to end.
And at about the same time that I was planning to abandon Bayantel, somebody dropped a flyer for Globe Broadband into my mailbox offering the ideal DSL plans. Having subscribed to Globe DSL a few years back and was generally happy with that experience, I decided to switch to Globe Broadband.
But the moment the agent told me that the plan I wanted would not be available in my neighborhood, a suspicion crept inside me. But I ignored it because, hey, this was Globe, the second-largest telecommunications company in the Philippines.
The agent told me that the plan I wanted (3 mbps Internet only for 1,995 pesos, which I consider terrific, given what I was paying Bayantel for 784 kbps) would not be available in my area in Quezon City. He offered instead the 2 mbps plan for the same amount but with a landline. Although I don’t need an additional landline, I agreed because the agent told me I can always upgrade later.
Sounds good. So bye-bye Bayantel, hello Globe Broadband!
The second problem cropped up immediately afterward. You see, Globe Broadband promises to convert, for free, the modems for plans 2 mbps and 3 mbps into Wi-Fi modems, which would essentially turn your house into a Wi-Fi zone, which was also one of the reasons why I switched to Globe. We have two computers in the house, and for the second computer to share my DSL connection would be perfect. I called up Globe and asked that my modem be converted to a Wi-Fi modem.
The customer service people at Globe’s call center (171 or 9198888) didn’t have any idea what I was talking about. I talked to two of them and both kept insisting that Wi-Fi only works in Wi-Fi hotspots. I told them that was not what Globe promised. Apparently, they mistook the free Wi-Fi modem comeon in my plan for Globe’s Worldpass, the company’s Wi-Fi service (subscribers like myself are entitled to free 120 minutes of Worldpass Wi-Fi access a month). I made clear to them the difference between the Wi-Fi modem and Worldpass, that I know exactly what Worldpass is and I know exactly what a Wi-Fi modem is. They were stumped — and referred me to a supposedly technical guy, who was also as clueless and was only sort of helpful when he told me to personally go to a Globelines Center. I did and the guy behind the counter told me that, indeed, I could have a Wi-Fi modem. The only problem was, he said, they ran out of such a modem. Great.
(While at this, why couldn’t the guys at customer service know this? This information was something call centers can handle perfectly well, but Globe’s couldn’t and so I had to go to Globelines at North Edsa and brave the horrendous traffic jams there and endure the endless search for a parking space.)
Then, barely two weeks after Globe installed what I thought was my Internet salvation, my Globe Broadband DSL connection began to act up. The connection was intermittent. The dial tone of the Globelines phone disappeared every so often. Naturally, I called up Globe’s excellent customer service and they promised to deal with my problem in 24 hours. Somebody, a guy who reeked with the strong and unbelievably offensive smell of cigarettes, came to my house but only to tell me that the problem was being taken care of and that my nightmare would be over soon.
But the problem persisted for about four days. A cheerful guy then called to happily inform me that my connection troubles were over. He assured me that Globe takes these things seriously.
Two days later — yesterday morning — my DSL connection went dead. I called up 171 again and asked what the problem was. Some lady told me that they were having “corrections.” Hmmm. Okay. Any idea when it’s gonna be done? “Nope. You’ll just have to wait.” That sounds unfair, given that I depend on the Internet for my livelihood. “Sorry but we’re fixing this. Besides, we will give you a rebate for the time that the connection was out.” Sounds fair. Okay. Can I use my account for a dial-up connection? “Yes, but you would have to pay 33 cents per minute.” Grr-great.
In the afternoon, two Globe guys came over to check. When I told them I was still offline, they tinkered with the modem. “The problem must be with the modem,” one of them said. He replaced my modem with another. Then another. Still no connection.
He gave up and said, “The system must be the problem.” Yeah, I told him, it’s always the system.
I also told him that that was exactly what the customer service guys had told me and that, to myself now, your coming over was entirely pointless. They left, their technical egos bruised.
This morning, I flicked on the Prolink Hurricane 9200 modem sitting on top of my table and hoped for those four small, green lights that signal my connection — hell, my communion — with the rest of the world. Only three — Power, LAN, ADSL — were on. Below the white letters that read “Internet” was a small, black void. Strangely, I felt alone, cut off, abandoned. And angry.
I called up customer service again and left no doubt that I was extremely disappointed. I pleaded for them to give me an idea when all this would be over. All the lady could say was, “We have no idea, sir. We’re sorry,” and added that I should get a reb… “I don’t care about your stupid rebate!” I yelled on the phone. “Just give me my connection back!” Silence. Then a profuse apology. Poor girl.
And so I’m on dial-up again, which is like a lifeline but a thin lifeline just the same that offered no comfort to me. As I was typing this rant, my eyes kept darting at the modem. The three green lights looked forlorn, perhaps hoping, like me, for the Fourth Light to flicker back to life. (www.pinoypress.net)
75 Responses to “Why Globe Broadband Sucks Big Time”
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pareho din pala ng sa PLDT DSL, internet connection is soooo slow and this could go on for weeks, pag tumawag ka sa 171 it’s either may system upgrade or whatever reason na maisip nila beyond their control just to get you off their back. I was considering switching to Globelines broadband eh same din lang pala ang situation….how sad…kawawa ang mga consumers.
MGA GUYS AKO DIN SAME TAU PROB SA GLOBE.. AKALA KO SYSTEM RESTORATION 2007 PA PALA EH 2009 NA NGAUN LAOS TLGA GLOBE.
SA GLOBE DISCONNECTED KA SA MUNDO.
BAAAAGAALLL TOOOO DAAAA MAAAXXXX INTERNET NYO!!!
I subscribe to the Globe wireless broadband package for P1295/month, which has a landline and internet with speed of 512kbps (supposedly). I’ve been using this for 1 yr and 2 months already. initially their service was ok, i get 100+kbps download speed on the average. after a few weeks it started to deteriorate and deteriorate. for this month of June, my speed became too slow, I tested it a while ago and i only got 1.3kbps!! wtf. I call them everyday since last week and they said that my complaint is in “high priority” but they dont do anything to fix the problem. good thing the 1 yr lock in period is over. i can change my internet service provider for good.I live in QC, near project 8 area. dont bother getting a globe plan if ur in this area. it’s a waste of money coz all they give u is crap
me too, I’m currently subscribe to GlobeLies Bulokband, natatandaan ko noong pumunta yung mga tech nila para ikabit yung modem, exited na exited ako kasi magkakabroadband na kami, sa wakas makakapanood na rin ako sa youtube, pero noong kinakabit na yung modem at tinetesting na yung connection, napansin ko na mabagal kasi noong sinusubukan ng tech nila na makaconnect sa yahoo, nakikita ko na mabagal magload yung mga pages, almost it took 3 mins para lamang lumabas yung logo ng yahoo.
sabi ko sa tech nila “bakit parang mabagal yata” ang sabi ba naman eh “madami pong naka install na program sa PC ninyo” so pagkaalis nila ay tinanggalk ko na yung games at encarta encyclopedia, akala ko ang PC ko ang mabagal, yun pala mismong yung Globe.
almost 6 months na ngayun akong nakatali sa Globe, pero hanggang ngayun wala paring nangyayare, kinailangan ko pang magdial-up ulit para lamang makapagbrowse at e-mail, ano ba naman iyan.
Great post!
Pag-Asa, Quezon City here… no Globe connection for the past 5 weeks, no onsite visit from those tech guys. Called customer service almost daily, visited globe service centers. All using the same line of excuses; “we are currently working on it”.
Damn Globe!!!
Naku!!! Sumasakit lang ulo ko sa Globe na ito akala ko sa Cellphone ko lang pati pala internet nila palpak… Akalain mo ba naman eh wala ako voice sa chat sa Yahoo! Messenger tapos tinawagan ko TS nila sabi ba naman wala daw sila magagawa kase talaag daw may problema sila yahoo! messenger eh sabi ko bakit pa ako nagbayad sa inyo yon pala palpak kayo ngayon stuck ako 1yr lock-in period na kalokohan na ito dapat bawal ito eh Dapat money back guarantee peste talaga mga ‘to. HAAAAAAAAAAAAYYYYYYY!!!!!!
Maigi pa PLDT di ganito dati dial-up lang ako sa Tri-Isys wala naman ganito issue ngayon Broadband na imagine nyo “Broagband” tapos mas ok pa yugn Dial-up… Dyan ako naaalibadbaran talaga!
Pupusta ako tatawag ako ngayon sasabihin nila papalitan ng modem.. eh lintek kahit palitan nila computer ko wala parin sila magagawa dahil kanila yung may problema. Sa inis ko muntik ko na maibalibag yung Modem nila eh, hehehe! buti nalang talaga mahaba haba pasensya ko! kayo talaga Globe!!!
asar!! talaga!! and ang nakaka inis pa diyan meron lock-in-period sila and if you want your connection or to be terminated you have to pay the remaining months!! don’t you think it’s really unfare to all subscribers!!! shoot! talaga tong GLOBE kapal ng mukha!!! lahat sinungaling! Customer service ni hindi alam ang gagawin! pati tech support!! pero we cannot blame them. they’re job is to answer the call and read scripts to customers!!! hindi ba?!!
kanino po kaya natin pwede i- pa review yung terms and condition nila!? and eto pa.. sabi nung mga agent 15 days trial po ang promo nila na landline+internet 384kbps.. tawag ako sa CS nila sabi nila hindi sila sure. Business po daw ang may free trial!! and magsubscribe kana nga saknila ang mahal pa ng bayad!shoot!! talaga GLOBE!!!!!ASAR! they’re not providing good service!! they just wan’t our money!! hard earned MONEY!
ok nmn yung globe, nakakabasa naman ako nakakabrowse, nakakasurf pero may certain time na grabihon yung bagal, pag tinitignan ko yung bilog na loading page sa tabs ng mozilla nakakayamot tila di matatapos. Maganda yung simula nung plan namin, 1mbps free landline, ewan ko ba bat ganto bigla, 6 na computer nag shashare sa connection na yun, nung una sabay sabay pa kame nagdownload chka nagstream ng videos, solb naman, sabay2 kame naglaro ng iba2 online games solb naman, tapos biglang ganitu? kahapon lang to eh.
actually bayantel ako ngaun.. im planning to switch to globe kasi sabi ng classmate ko ok daw ung connection.. indi daw intermittent. aus din daw ping sa GG.. kaya prang gsto ko tlga magswitch sa globe ngaun.. eh pero dahil sa mga comments nyo bka hindi na.. haha.. nga pla.. SICK: mabagal tlga ata laht ng dsl ngaun kasi nagkaprob daw ata sa taiwan server.. prang ganun.. sabi sa mga aug 15 p daw maaus.. pag aus n pakiblog ulit kung ok na globe ngaun.. observe ko muna mga connection nyo bago ko magdesisyon n lumipat.. ge salamt sa info nyo..
my friend you are not alone.. Globe rin ako and inabot ako ng 10 mins para mabasa lang ang article mo kasi paputol putol yung connection.. kung hindi naman, super bagal.. asar ang globe kahit kelan.. mas mabuti pa yung smart bro.. at least yun maasahan mo ang speed and customer service nila..
..hey..im a 15 yr old kid who’s really pissed with the stupid connection!!!
..nakakaluko naman!!!simpleng video sa youtube, triple ang tagal sa pagload!!!
..ano ba pwedeng gawin? parang walang nangyayari.
..ibagsak na ang globe!!!
Hello! Pwede po makisawsaw?…
Nasubukan ko na po mag-subscribe sa iba’t-ibang ISP, but Globe is the worst…
My subscription speed is “up to” 2 Mbps
I’m approx. 2.3 miles from a Globe tower (w/o any obstruction)
Browsing
I downloaded Visual Basic Express then created a VBS that autoruns in a certain time interval.
It automatically opens two of your favorite search engines or two informative sites or two FTP sites.
NOTE: It doesn’t open all of the 6 sites simultaneously, thus it only opens 2 for 1 minute and the other 2 for the next minute.
Within 1 minute it will record any browser behavior into a Log file, and then closes the application. After that, the application runs again and the process repeats itself.
BTW: I’m using FireFox 3.5
Here are my results:
Page Load Error = 46.31 %
Page Load Success = 53.69 %
Getting Current Location
whatismyipaddress.com
When you get into the webpage, it automatically detects your IP Address and pinpoint your current physical location.
I’m currently residing in Cavite, then the map pointed out my location somewhere in Makati… [HOW THE HELL DID THAT HAPPEN?]
I tried this thing several times in different Computer Shops in different locations (Tagaytay, Pasay, Laguna, etc.). The results are correct and totally accurate.
BTW: Those Computer Shops I mentioned earlier were using other ISPs, except Globe Broadband. [WHAT'S WITH GLOBE?]
Downloading
rapidlibrary.com A.K.A. rapidshare.com
When trying to download a file, this message ALWAYS APPEAR:
“Your IP address 120.28.X.XX is already downloading a file. Please wait until the download is completed.”
BTW: Rapidshare.com prevents non-premium users from downloading several files simultaneously, and you have to wait 15 minutes to do another download. (This applies for one user only). [I'M NOT DOWNLOADING ANYTHING YET!]
NOTE:
Some info. were edited and/or deleted due to privacy issues.
Results are based on my data and observations.
Pakibasa po yung isa kong comment: (no. 65) [nasa taas lang po nito]
ganyan po talaga dito sa bansa na ‘to. hindi pa masyadong developed dahil sa mga ARROGANT LEADERS. uso pa ang MONOPOLY sa mga businesses dito (for example: MERALCO… oops!). ang maaganda pong gawin para maibsan ang init ng ulo at hindi na bumalik pa ay:
1. maghanap ng ibang pagkakaabalahan, kalimutan na ang pagiging ‘techie’
2. mag-’migrate’ sa ibang ‘technologically advanced’ na bansa
3. i-hack mo yung ISP, palitan mo yung ‘max_allowed_traffic’ sa ‘database’ ng ‘config’ nila. kung subscribed ka ng 512 kbps, mag-’inject’ ka ng ‘data’ sa ’system’ nila para palitan yung ‘unit’ from 512 to 4096. TAPOS, kinabukasan paggising mo, may approx. 100 na pulis sa paligid ng bahay nyo… good luck!
kainis… dami na pla ng.bad comment sa globe.. kla q ang modem router q ang may problema… lumipat lng aq d2 sa globe ksai naloko aq ng agent nla d2 sa butuan… sabi kc nla nga ung 995 bundle ay 1mbps tapos may landline, tiningnan q ung dala nlang material, wla nmn dun.. paulit-ulit q xang tinanong kng totoo, confirm nmn nya na totoo… tapos nung kinabitan na kami, mahina, tapos tumawag aq sa CS nla, sabi nla 384 kbps lng ang sinubscribe q.. ng.reklamo aq sa agent matapos marining un, tapos sabi ng agent bka ngkamali daw.. paulit-ulit aq sa pangungulit sa agent hanggang sa inamin nya part daw ng strategy nya pra m.encourage ang client nya… kainis!!!! tama ba un? dapat kasohan ang mga ganyan, tapos regarding sa lock-time period, bawal ata un, how can we try their connection w/out connecting tru our homes right? there should be a period where a customer observe their service before any lock-time period… hope there would be a stronger being that can help us w/ our complaints… we need justice for the money we spent…
Alam nyo ako my Globe galing na ako sa PLDT
Smart bro at ngayun GLobe na pero walang pinagkaiba lahat eh peste may nangungutrata pa nga sa mga contractor nila eh.. same lang pld,smartbro,globe nakipag demandahan
narin pala ako sa smartbro kasi sinunog ko yata canopy nila sa pldt naman na benta ko yata modem nila ewan ko lang sa Globe ngayun pag ako nasagad baka pa press ko na to at ipapakain ko modem nila subukan nila ako.Parang minsan masarap na maging criminal kasi napag nanakawan at niloloko kana ng harapan peste no?…
buti nga kayu nakakgmit pa ng mabagal n internet… ako every 5 minutes na didisconnect for no reason at all tpos ang tgal ma reestablish ng connection… pag pilipino tlga sumerbisyo s kapwa pilipino, bulok…
Samin nga ung cgnal ay full pero, pag nag net ka. SOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOBRRRRRRRRAAAAAAAAAAANNNNNNNNGGGGGGGGGGGGGGGGGGG BAGAL! Thanks globe broadband!Ung TELEPONO PA NAMIN AY PUTOL PUTOL. SABI TULOY NG KAIBIGAN KO, “CHOPPY BROD PALIT KNA NG TEL MO BULOK E” Kakahiya!.
Wala na ako masabi pa sa Globe UNLIMITED NA KUNSUMISYON talaga Sept 26 wala ako phone and internet till this day wala parin called customer service hindi naman daw affected ang area ko so why wala akong connection kala ko ako lang naka experience ng ganito madami na pala tayo nakaka irita talaga
will this suffice if presented as evidence along with a complaint to DTI? This thread is 6 weeks short of going on its second year…OMG, and it’s still going strong. Putting in my two-cents’ worth, globe truly sucks big time. The company reeks of poor service & inferior product (ISP). I am on my 3rd month with globe, shelling out 1295.00 monthly for a phone line and a broadband (where? what?) subscription that gets you connected, on a lucky day, 3 hours total in a 24-hour period. This is a rip-off and an outrage. Schemers and scammers are words that come to mind…globe deserves to be looked into and investigated.
wow andame talagah naten…… Globe Broadband really sucks “BIGTIME Scammers” and poor CS….. We’re not getting what we pay for…. 6 months na ko sa globe wow 6 months pa hihintayin ko bago matapos lock in period……
pwede ba natin tong pa-imbestiga sa senate?..tama si darkbakshi mga “BIGTIME Scammers” tong mga to eh!..
Sobrang crap ng globe internet. hindi lang facilities nila ang CRAP kundi pati mga technical at support group staff! ang simpleng problema hindi alam!! ultimong mag refresh ng account hindi pa alam!! PWEDE BA MAG MURA?!!! PU@#*^@#$! nyo GLOBE!!